Cancellation Policies

Intensive Therapy Cancellation Policy

Intensive therapy programs require advanced planning, dedicated clinician time, and reserved space for your child. Because of this, the following cancellation policy applies:

If Cancelling During an Intensive:

Cancellations made during the program will be charged the full session rate.
This is because time is specifically held for your child’s care.

If Cancelling Before the Intensive Starts:

  
      Notice Given
      Policy
    
      181+ days
      Full refund of deposit
    
      61–180 days
      $100 fee; rest may be applied to future intensive
    
      31–60 days
      $500 fee; rest may be applied to future intensive
    
      Within 30 days
      Deposit forfeited

Rescheduling & Deposit Use:

If another intensive is not scheduled within 12 months of your original booking, any remaining deposit balance will be forfeited.

Weekly & Single Session Cancellation Policy

We appreciate early notice when plans change for your weekly visits. If you need to cancel or reschedule a weekly session, please provide at least 48 hours’ notice.

Cancellations made with 48+ hours’ notice – No charge
Cancellations made with less than 48 hours’ notice – Full session rate will apply
Repeated cancellations: Two canceled sessions within any 30-day period may result in the loss of your recurring weekly appointment. If your recurring appointment is discontinued, Wetherbee Pediatric Therapy will notify you and may offer that appointment time to another family on our waitlist. You will be added to the waitlist once again in order to allow all families equitable access to therapy services.

Thank you for respecting our team’s time and helping us keep sessions available for all the families we support. If you ever have questions about these policies or need to discuss special circumstances, we’re always happy to talk things through.